Privacy Policy | Magwerks

Magwerks – Privacy Policy

Magwerks Corporation (“Magwerks,” “we,” “us,” or “our”) respects your right to privacy. This Privacy Notice explains who we are, how we collect, share, and use personal information about you, and how you can exercise your privacy rights.

This Privacy Notice applies only to personal information that you provide to us on this website ("Website"): www.magwerks.com.

If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Privacy Notice.

1. The Personal Information We Collect and Why

The personal information that we may collect about you through the Website broadly falls into the following categories:

Information That You Provide Voluntarily

Certain parts of our Website may ask you to provide personal information voluntarily, such as through completing a web form:

Name, title, and address;
Personal contact information (phone, email, etc.);
Company name, address, department, contact information, and your function within the company (if applicable);
User preferences (e.g., preferred language settings);
Marketing preferences;
Service requests and orders placed;
Newsletter subscriptions, enrollment for promotions, use of special offers, etc.;
Survey answers, reviews, ratings, and other types of feedback provided;
Content of any communication sent through the website, including any information posted in social communities on the website or otherwise shared with Magwerks and/or other users;
Any other information that you enter on, or upload to, the website (e.g., content that you fill into an online form).

Information That We Collect Automatically

When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include:

IP address, operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computer and connection-related information relevant to identifying your type of device, connecting to the website, enabling data exchange with you and your device, and ensuring a convenient use of the website;
URL and IP address of the website from which you accessed, or were directed to, our website, including date and time;
Subpages visited while on our website, links followed on the website, including date and time;
The full Uniform Resource Locator (URL) click stream to, through, and from the website, including date and time;
Search terms entered;
Services/products viewed or searched for on the website.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content or products on our Website are of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

Some of this information may be collected using cookies and similar tracking technologies, as explained further under the heading "Cookies and Similar Technologies" below.

2. The Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only:

Where the processing is in our legitimate interests and not overridden by your rights;
Where we need the personal information to perform a contract with you;
Where we have your consent to do so.

We will process your personal information for any of the purposes below:

Administering, operating, maintaining, and improving the website;
Contacting you to inform your organization of new products and services we will be providing;
Evaluating your organization's eligibility for certain types of offers, products, or services;
Helping us to improve and personalize the website, our marketing, products, and services;
Performing analytics and conducting customer research, including general market research or surveying our customers' needs and opinions on specific issues, generating sales and traffic patterns, and analyzing advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis (if legally permissible);
Answering your questions and responding to your requests;
Providing your organization with information about our other products and services and regular updates on issues that may be of interest to your organization performed through marketing channels such as (but not limited to): traditional mail, email, telephone, fax, newsletter, text/SMS/MMS messaging, social media posts, online advertising, and search engine advertising, including periodic sending of promotional materials on products, services, and promotions of Magwerks specifically dedicated to your organization (direct marketing);
Creating statistical data about use of our Website and Social Media Pages, products, and services;
Confirming that your organization's orders have been received and to process them, to validate your organization as a registered customer when using our services and calling our customer services;
Providing the relevant products and services to your organization, for administration of your organization's account with us and customer services, and for billing purposes;
Our internal purposes such as management, research, analytics, corporate reporting, and to improve business efficiencies;
Ensuring security for your organization and our staff, and help maintain service quality (calls to our customer services may be monitored and/or recorded for authentication, security, quality, and training purposes);
Tracing nuisance or malicious calls;
Complying with applicable laws, regulations, court orders, government and law enforcement agencies' requests, to operate our systems properly, and to protect ourselves, our users, and customers, and to solve any customer disputes;
Segmenting our customer base and help us develop offers, products, and services to provide your organization with the best customer experience;
Communicating with you on other matters (e.g., to send you service reminders, technical notices, updates, security alerts, support and administrative messages, or service bulletins);
Administering rewards, surveys, sweepstakes, contests, or other promotional activities or events;
Complying with legal obligations, prevent unlawful uses of the website, resolve disputes, and enforce our agreements;
Other purposes that you have specifically agreed to; and otherwise as permitted by applicable law.

We will seek your consent before collecting, processing, and using your personal information for the above-mentioned purposes, if and to the extent legally required. Likewise, if we wish to use your personal information for a new or different purpose that is not compatible with the purpose for which we collected or received it, we will notify you and will only make such other use if it is required or permitted by applicable law or if you have consented to it.

For the purposes mentioned above, only a limited number of individuals within Magwerks (e.g., individuals in sales, marketing, support, legal, finance, IT, and accounting departments, as well as certain managers with assigned responsibility) will receive access to your personal information.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "How to Contact Us" heading below.

3. Who Do We Share Your Personal Information With and How

For the purposes mentioned above, we may share your personal information with third parties. In order to make improvements to our website, we may gather information that helps us understand how customers use it. For example, we may research the collected information to determine which areas of the site our customers most frequently access. Magwerks may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include individual identifying information. Personal information such as your name and email address will not be used in our research.

We do not sell, trade, rent, disclose, transfer, or otherwise share your personal information, except as follows:

Third-Party Service Providers: We may employ third-party service providers (i.e., companies or individuals engaged by us) to perform certain functions on our behalf and under our instructions. Examples include database management, maintenance services, web analytics, handling inbound inquiries, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing sales and marketing assistance, processing credit card payments, and providing customer service. Any third-party provider who provides data processing services to us, or who otherwise processes personal information for purposes that are described in this Privacy Notice, will have access only to such personal information as it needs to perform its specific functions and only for the purpose of performing these functions. We will ensure that any third-party service provider is aware of and abides by these obligations. We will also ensure that any third-party service provider processes your personal information as required by applicable data protection laws and that they adopt adequate technical and organizational security measures.

Legal Compliance and Protection: We may share personal information when we believe it necessary to comply with applicable law or regulation, to exercise, establish, or protect our legal rights, or to protect your vital interests, the rights or safety of our website, other users, or third parties (e.g., for fraud protection purposes). Without limitation, this may include cases in which we are required to share personal information by the law or binding order of courts, law enforcement authorities, or regulators.

Business Transfers: As we continue to develop our business, we might sell all or parts of our website or business. We may disclose your personal information to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger, or acquisition of any part of our business or website, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice.

With Your Consent: Any other person if agreed by you (e.g., where you consent to other types of data transfers in connection with enrolling for a specific service).

4. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible in accordance with our standard backup deletion/destruction policies.

5. Your Data Protection Rights

You have the following data protection rights:

Access, Correction, and Deletion: If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by contacting us using the details provided under the “How to Contact Us” section below.
Objection and Restriction: You can object to the processing of your personal information in certain situations, including where it is processed based on legitimate interests. You can also request that we restrict processing of your personal information under specific circumstances.
Data Portability: Where legally applicable, you can request to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and ask us to transmit that information to another controller.
Withdrawal of Consent: If we have collected and processed your personal information with your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal.
Marketing Preferences: You have the right to opt out of receiving marketing communications from us at any time. You can exercise this right by clicking “unsubscribe” in marketing emails or by contacting us.
Right to Complain: You have the right to lodge a complaint with a data protection authority if you believe our handling of your personal information violates applicable law.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable laws.

6. Will My Personal Information Be Transferred Abroad?

Magwerks Corporation operates solely within the United States. However, in the course of our operations, your personal information may be stored or processed in a different state or may be transferred to our secure backup servers which could be located in data centers across the country.

If you access our website from outside the United States, please note that your information will be transferred to, stored, and processed in the United States, where our servers are located and operated. By using our services or submitting your personal information to us, you agree to this transfer, storing, and/or processing. We take appropriate safeguards to ensure your data is protected according to the standards outlined in this Privacy Policy.

7. Security Measures for Your Personal Information

We are committed to safeguarding your personal information. We implement appropriate technical and organizational measures to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These include:

Secure server environments
Encryption of data in transit where appropriate
Access controls and authentication measures
Regular system updates and vulnerability assessments

Despite these precautions, no system is completely secure. We encourage you to exercise caution when sharing personal information online and to use strong, unique passwords for any user accounts.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, analyze usage patterns, and enhance your user experience. Cookies are small text files placed on your device that allow us to recognize repeat visitors and track user behavior.

We use:

Essential cookies – necessary for site functionality
Performance cookies – to understand website usage (e.g., Google Analytics)
Functional cookies – to remember your preferences

You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain functionalities on our website.

For more information, please review our Cookies Policy.

9. Links to Third-Party Websites

Our website may contain links to third-party websites, plug-ins, or services that are not operated or controlled by Magwerks. This Privacy Policy does not apply to those sites, and we are not responsible for the content, privacy policies, or practices of any third parties.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. When we do, we will revise the "last updated" date at the top of this page.

If we make material changes to how we use your personal information, we will take reasonable steps to notify you, such as posting a prominent notice on our website or contacting you directly if appropriate. Continued use of our website and services after such changes constitutes your acceptance of the revised policy.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Magwerks Corporation

501 Commerce Drive

Danville, IN 46122

USA

Phone: +1 (317) 241-8011

Email: privacy@magwerks.com

Supplemental Notice for California Residents

This section applies solely to residents of the State of California, in accordance with the California Consumer Privacy Act of 2018 (CCPA), as amended.

What Personal Information We Collect

We collect the following categories of personal information:

Identifiers (e.g., real name, IP address, email address, postal address);
Commercial information (e.g., records of products/services purchased or considered);
Internet or other electronic network activity (e.g., browsing history, search history, interactions with our website);
Inferences (e.g., preferences and characteristics based on usage);
Customer service communications (e.g., inquiries, feedback, service records).

How We Use Personal Information

We use personal information to:

Provide and manage services and transactions;
Respond to inquiries and provide customer support;
Analyze site traffic and improve our website and offerings;
Comply with legal obligations;
Send marketing communications (with the option to opt-out).

Your Rights as a California Resident

As a California resident, you have the right to:

Request access to the personal information we collect about you;
Request deletion of your personal information (subject to certain exceptions);
Request disclosure of the categories of personal information collected, sources, purposes, and third-party sharing;
Opt-out of the sale of your personal information (Magwerks does not sell personal information);
Not be discriminated against for exercising your rights under the CCPA.

How to Exercise Your Rights

You can make requests by:

Emailing us at privacy@magwerks.com

We will need to verify your identity before processing your request. This may involve asking for information to confirm your relationship with us or to match records on file.

If you use an authorized agent to make a request on your behalf, we may require proof of their authorization.

For a downloadable or alternative format of this Privacy Policy or the Supplemental Notice, please contact privacy@magwerks.com.